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Workforce Intelligence

Equal Opportunity is the Law Notice

The Workforce Solutions of Lower Rio is in accordance with the law and as a recipient of Federal financial assistance, prohibits discrimination on the following bases:

  • against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief; and/or any other
    protected class covered by law.
  • against any beneficiary of programs funded under Title I of the Workforce Investment Act (WIOA), on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his/her participation in any WIA Title I-financially assisted program or activity.

 

   TWC prohibits such unlawful discrimination in the following areas:

  • deciding who will be admitted, or have access, to any WIOA Title I-funded program or activity;
  • providing opportunities in, or treating any person with regard to, such a program or activity; or
  • making employment decisions in the administration of, or in connection with, such a program or activity.

 

Equal Opportunity is the Law [PDF]
La ley exige Igualdad de Oportunidades [PDF}

What To Do If You Believe You Have Experienced Discrimination?
If you think that you have been subjected to unlawful discrimination under a WIA Title I-funded program or activity, you may file a complaint within 180 days from the date of the alleged violation with either an Equal Opportunity Officer at your local Workforce Development Board, TWC's Subrecipient and Equal Opportunity Monitoring Department or the Director of the Civil Rights Center at the Department of Labor.

 

Local Contact:
Flor Leal
Chief Executive Officer/ Deputy Director/ EO Officer
Workforce Solutions Lower Rio Grande
3101 West Business 83
McAllen, Texas 78501
(956) 928-5000/(956) 661-2975
Relay Texas: 711 or
1-800-735-2989 (TDD)
1-800-735-2988 (Voice)


Jon Pokorney, TWC EO Officer
Texas Workforce Commission
101 E 15th Street , Rm. 556
Austin, Texas 78778
Phone: 512-463-2400
Fax: 512-463-2444
Relay Texas: 711 or
1-800-735-2989 (TDD)
1-800-735-2988 (Voice)

Filing a Complaint
If you file your complaint with TWC, you must wait either until TWC issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above).

If TWC does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you do not have to wait for TWC to issue the Notice before filing a complaint with CRC. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the TWC).

If TWC does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.

Voluntary Disclosure for Specialized Services for People with Disabilities
The Americans with Disabilities Act and Texas Commission on Human Rights Act place limits on inquires regarding whether or not an individual has a disability and to the nature and extent of such a disability. Despite said inquiry limitations, various federal and state programs are specifically tailored to grant benefits and services to individuals based on their disability status, both veteran and non-veteran. Should you wish to have your eligibility for such services considered, please inform a TWC representative regarding any relevant disability information. This information will only be considered in relation to program qualification determinations as described above.

Although any of TWC's staff can assist you, the agency has staff specifically trained to serve veterans and clients with disabilities should you wish to receive these specialized services.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Equal Opportunity Employer/ Program.

Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 1-800-735-2989 (TDD) and 711 (Voice).

Go to Employer Resources       Go to Job Seeker Resources      Go to Child Care Resources       Go to Disability Resources 
     Go to Community WiFi Hotspots

Workforce Resources in Response to the Coronavirus (COVID-19)

Workforce Solutions is committed to providing services to our community in these difficult times. View our Safe Service page to learn more about how we strive to prioritize safety at our centers. 

Protecting the health and safety of our staff and customers is our priority at this time. We are observing the situation as it unfolds and responding accordingly. While masks are no longer required, we strongly encourage visitors to wear them. Please refer back to this page or our social media pages for more updates.

ALTERNATIVE METHODS OF SERVICE DELIVERY ARE AVAILABLE. Call us at (888) 261-3286 for assistance from a workforce professional. Prefer to email a center near you? See below for center emails by location:

E-Mail:                                       Phone:

 WFSSTARR@wfsolutions.org                  (956) 487-9100

WFSWILLACY@wfsolutions.org              (956) 689-3412

WFSEDINBURG@wfsolutions.org           (956) 380-0008

WFSMISSION@wfsolutions.org              (956) 519-4300

WFSWESLACO@wfsolutions.org            (956) 969-6100

 

EMPLOYER RESOURCES

If you are a business facing a layoff or closure as a result of COVID-19, we can offer proactive, business-focused intervention and layoff aversion support at no cost*. Call us at (888) 261-3286 for more assistance.
*We currently cannot offer direct financial assistance or legal counsel to employers.

 

ASSISTANCE FOR SMALL BUSINESSES

 Employer FAQ 

FAQ sheet

CLICK HERE TO ACCESS.

 Texas Workforce Commission (TWC) 

 TWC online resources. 

COVID-19 Resources for Small Businesses

Information and resources for Small Businesses.

CLICK HERE TO ACCESS

The U.S. Small Business Administration (SBA)

Disaster relief loans for small businesses in Texas.

 Go to the SBA website to apply.

 Additional Resources:

Workforce Solutions and UTRGV Small Business Development Center bring you the Business Recovery: Safety First webinar - It's time for businesses to once again open their doors, this time emphasizing the safety of staff and customers amid the COVID-19 pandemic. This webinar will help businesses learn about the most recent government guidelines, and highlight best practices to reopen safely and successfully. Get the answers from subject matter experts in business recovery. View the recorded webinar on our YouTube Page.

TWC Employer Work Refusal Documentation Form: If you offered any of your employees a chance to return to work and they refused, TWC needs to know. Please report each individual who refused to return to work on TWC's online Employer Work Refusal Documentation form.

Pharr EDC CARES Loan/Grants - "This program will provide forgivable loans in an amount between $2,500 and $5,000 for businesses who can demonstrate direct negative impacts on their business." 

City of McAllen CARES Loan/Grants - "This program is designed to help fund businesses or programs that creatively address a need to create, enhance, restore, or protect their McAllen-based small business." 

- If you are an employer seeking to hire qualified candidates with disabilities, we also encourage you to ask for a Vocational Rehabilitation Business Relations Coordinator in your area to help with candidate referrals, accommodation, or technical assistance related to hiring individuals with disabilities. Contact our offices for assistance.

- The Paycheck Protection Program prioritizes millions of Americans employed by small businesses by authorizing up to $349 billion toward job retention and certain other expenses.

- Small businesses and eligible nonprofit organizations, Veterans organizations, and Tribal businesses described in the Small Business Act, as well as individuals who are self-employed or are independent contractors, are eligible if they also meet program size standards.

  • For a top-line overview of the program CLICK HERE
  • If you’re a lender, more information can be found HERE
  • If you’re a borrower, more information can be found HERE
  • The application for borrowers can be found HERE 

Click here learn 4 ways the coronavirus law pays small businesses to keep workers

Coronavirus Information & Resources for Texas Employers Office of the Commissioner Representing Employers 

The Brownsville Community Improvement Corporation has resources detailing how to apply for various programs available for small businesses. Visit here.

 

The Rapid Response Program – NO COST TO EMPLOYERS

Is your business anticipating layoffs? COVID 19 has had a dramatic impact on the economy with many businesses facing potential layoffs. The Rapid Response Program assists employers facing layoffs via specialized workshops covering topics such as “How to Apply for Unemployment Insurance,” “Job Searching,” “ Resume Writing,” and more. The program also provides information on alternatives to layoffs, such as shared work programs and/or layoff aversion, and has the capacity to offer training to affected employees.

To schedule a Rapid Response Workshop or for additional information please contact Joshua Vasquez, Rapid Response Coordinator, at (956) 683-3738 or via e-mail at joshua@wfsolutions.org.

For more information about the Dislocated Worker Programs, please visit the Texas Workforce Commission website at: http://www.twc.state.tx.us/svcs/jtpa/rapid-response.html.

 

JOB SEEKER RESOURCES

If you are a worker whose employment has been disrupted by economic changes caused by COVID-19 concerns, we can assist you in finding new work or training for a higher-skilled role in related industries.

Call us at (888) 261-3286 to speak with a representative about available support. Job seekers can also like and follow RGV Operation Get Hired or Workforce Solutions on Facebook for live updates and more.

Unemployment Benefits Services
If you are seeking Unemployment Benefits Services, please visit the Texas Workforce Commission website. Have questions about the process? Visit the Unemployment Benefits Services Frequently Asked Questions page. For Unemployment Benefit FAQ, click here. 

Governor Abbott has waived the one-week waiting period for benefits and work search requirements for Unemployment Insurance. Filing for unemployment benefits? Watch this report to find out who qualifies.

Pandemic Unemployment Assistance and $600 in Federal Pandemic Unemployment Compensation Available for Eligible Workers

Job Searching
We understand the impact COVID-19 has made on our workforce. RGV job seekers can search for jobs on WorkInTexas.com, the state’s job search website. Due to high volume, we ask that you be patient if the website is not being responsive.

Create an account to get started.

Watch our online tutorials for help registering for an account. Click here to view the video playlist on YouTube.

We are maintaining a job list of immediate openings as part of our response to economic changes related to COVID-19.

Check out RGV Operation Get Hired on Facebook for Hot Jobs in the RGV, then go to WorkInTexas.com to learn more and apply for a job.


More Job Seeker Resources
2-1-1 Texas can assist you in accessing basic needs. Click here or dial 2-1-1, or 877-541-7905.

 

CHILD CARE RESOURCES

UPDATE 5/19/20: Effective June 1, TWC will reinstate the requirement for parents receiving financial assistance to pay for a portion of their costs. As children return to their centers, parents will resume paying their share of child care costs.TWC also continues to pay providers when children are absent and is paying a 25% enhanced reimbursement rate over and above what they regularly receive. If parents are unable to meet this financial obligation, costs may be waived. FULL RELEASE CAN BE FOUND HERE.

Additional COVID-19 Child Care Resources for Child Care Providers and Parents is found on The Texas Workforce Commission website, click here.

NEW FOR JULY, 2021: TWC recently passed a waiver of a rule to allow unemployed individuals to enroll in the child care subsidy program, effective July 1, 2021. Previously, only individuals who were already employed, or participating in education/training, could be enrolled in the child care subsidy program. Need assistance paying for child care? Apply online today!
 
For the full TWC press release, click here.

 

DISABILITY RESOURCES

If you have a physical, mental, or cognitive impairment or disability that makes employment hard for you, you may be eligible for services to help you prepare for, obtain, maintain or advance in employment. Texas Workforce Solutions-Vocational Rehabilitation Services assists individuals with any disability in partnership with Workforce Solutions.

Information on the continuation of Texas Workforce Solutions-Vocational Rehabilitation Services to individuals with disabilities during the pandemic:

  • Individuals needing employment assistance, including those with disabilities, can visit their nearest Workforce Solutions office where our employment specialists will coordinate referrals or services with Vocational Rehabilitation (VR) staff. 
  • You may also reach out to VR directly for assistance, and may use the directory found here to find the office closest to them. An email address is also available for customers who would like assistance connecting to the right office: vr.office.locator@twc.state.tx.us
  • VR serves individuals with disabilities, including those who are blind, deaf or hearing impaired, who need VR services to obtain or retain employment.  
  • During the COVID-19 pandemic, VR staff are available remotely to assist customers. Here is a one-page message to customers on this. A Message to Texas Workforce Solutions-Vocational Rehabilitation Services Customers

 

COMMUNITY WIFI HOTSPOTS

McAllen

City of McAllen WiFi Hotspot Map

CLICK HERE TO ACCESS

Edinburg

WiFi Map for City of Edinburg

CLICK HERE TO ACCESS 

Harlingen

WiFi Map for City of Brownsville

CLICK HERE TO ACCESS

Brownsville

City of Brownsville WiFi Hotspot Map

CLICK HERE TO ACCESS

Free WiFi Map

WiFi Map is a mobile application that helps people connect to free internet worldwide.

CLICK HERE TO ACCESS

 

 

More COVID-19 Resources

 Below are several recommended websites that you can rely on for the most current and accurate information:

  • Occupational Safety and Health Administration


For up-to-date information about Workforce Solutions locations and programs, follow us on FacebookTwitter and Instagram

Frequently Used Acronyms

Acronyms are often used by public and private agencies as time-saving, shorthand ways to communicate lengthy titles or basic concepts.
This Glossary provides a quick reference to terms, acronyms and abbreviations commonly used by Workforce Solutions.

Click on a letter to see corresponding acronyms

A

 

ABE

Adult Basic Education

AEL

Adult Education & Literacy

ASE

Adult Secondary Education

   
   

B

 

BLS

Bureau of Labor Statistics

BSU

Business Service Unit

BSR

Business Service Representative

   
   

C

 

CBO

Community-Based Organization

CCS

Child Care Services

CEO

Chief Elected Official

Chief Executive Officer

CLF

Civilian Labor Force

CRT

Classroom Training

CTE

Career and Technical Education

CY

Calendar Year

   
   

D

 

DADS

Department of Aging and Disability Services

DFPS

Department of Family and Protective Services

DOE

Department of Education

DOL

Department of Labor (U.S. and Federal)

DOT

Department of Transportation

DVOP

Disabled Veterans Outreach Program

DW

Dislocated Worker

   
   

E

 

E&T

Education and Training

EA

Emergency Assistance

EAP

Employee Assistance Program

EGC

Executive and Governance Committee

EDC

Economic Development Corporation

EEO

Equal Employment Opportunity

EEOC

Equal Employment Opportunity Commission

ESL

English as a Second Language

ESOL

English for Speakers of Other Languages

ESP

Employment Services Program

ETA

Employment & Training Administration

ETPS

Eligible Training Provider System

   
   

F

 

FA

Fiscal Agent

FBO

Faith-Based Organization

FLSSA

Fair Labor Standards Act

FR

Federal Register

FY

Fiscal Year

   
   

G

 

GAAP

 
   

GED

General Equivalency Diploma

   
   

H

 

HB-5

House Bill 5

HDJT

High Demand Job Training

HHS

U.S. Department of Health & Human Services

HS

High School

   
   

 I

 

IEP

Individual Employment Plan

ITA

Individual Training Account

   
   

J

 

JET

Jobs and Education for Texas

   
   

K

 

K-12

Kindergarten through 12th grade

KPI

Key Performance Indicator

KSI

Key Strategic Imperative

   
   

L

 

LEP

Limited English Proficiency

LMI

Labor Market Information

LNG

Liquid Nitrogen Gas

LRGVDC

Lower Rio Grande Valley Development Council

LWDB

Local Workforce Development Board

   
   

M

 

MET

Migrant Education and Training

MOU

Memorandum of Understanding

MPR

Monthly Performance Report

MSFW

Migrant Seasonal Farm Worker

   
   

N

 

NAICS

North American Industry Classification System

NAWB

National Association of Workforce Boards

NCP

Non-Custodial Parent

NEG

National Emergency Grant

NBRI

National Business Research Institute

NFA

Notice of Fund Availability

   
   

O

 

OJT

On-The-Job Training

OMB

Office of Management and Budget

O*NET

Occupational Information Network

   
   

P

 

PA

Public Assistance

PY

Program Year

   
   

R

 

RESTEC

Rio South Texas Economic Council

RFP

Request for Proposal

RFI

Request for Information

RFQ

Request for Qualifications

RGV LEAD

Rio Grande Valley Linking Economic and Academic Development

RR

Rapid Response

RTAP

Regional Transportation Advisory Panel

   
   

S

 

SDF

Skill Development Fund

SEAL

Summer Earn and Learn

SSF

Self Sufficiency Fund

SNAP E&T

Supplemental Nutrition Assistance Program Employment and Training

SOC

Standard Occupation Classification

STEM

Science, Technology, Engineering and Math

   
   

 T

 

TA

Technical Assistance

TAA

Trade Adjustment Assistance

TANF

Temporary Assistance for Needy Families

TEA

Texas Education Agency

TEGL

Training & Employment Guidance Letter

TIP

Texas Industry Partnership

TRS

Texas Rising Star

TSR

Texas School Ready

TWC

Texas Workforce Commission

TWIST

The Workforce Information System of Texas

   
   

U

 

UC

Unemployment Compensation

UI

Unemployment Insurance

USDOL

United States Department of Labor

   
   

V

 

VA

Veterans Administration

VRS

Vocational Rehabilitation Services

   
   

W

 

WARN

Worker Adjustment and Retraining Notification Act

WCCT

Workforce Career Center Traffic

WD

Workforce Development

W/E

Work Experience

WFS

Workforce Solutions

WIOA

Workforce Innovation and Opportunity Act
Title I Adult Program

Title I Dislocated Workers
Title I Youth (age 14-24, in-out of school)

WIA

Workforce Investment Area

WIT

Work In Texas

WOTC

Work Opportunity Tax Credit

   
   

Y

 

YCE

Youth Career Expo

   
   

 

 

 

Brand Identity Resource Page

The primary purpose of this page is to provide guidelines and specifications for the use and presentation of the Workforce Solutions brand, as well as other essential marketing information. It includes examples of how to use the corporate signature in a variety of materials and situations. It is very important that these standards are applied to create familiarity and maintain consistency and continuity. To save a logo, click the desired format and a new page will open displaying the image. Right click and save the file to your computer. 


Official Logos

Stack WSF Logo


Download stacked logo:  

 

 



       Banner WSF Logo18


Download horizontal logo:  

The Workforce Solutions (WFS) logo can either be stacked and centered or horizontal. The WFS logos must appear with the American Job Center tagline underneath them with a minimum length of 2" (inches) on any printed material. WFS logos MUST reflect original colors, if not black and/or white. No color mixing is permitted. 

 

AJC CAPS Line

Download AJC Tagline:

 

 

NOTE: It's crucial that the Equal Employment Opportunity Tagline and respective Babble Statement be included on any external WFS communications displaying the logo. The tagline reads as follows: 

Equal Opportunity Is The Law

Lower Rio Grande Valley Workforce Development Board Dba Workforce Solutions Is An Equal Opportunity Employer/Program And Auxiliary Aids And Services Are Available To Individuals With Disabilities. Tty/Tdd Via Relay Texas Service At 711 Or (Tdd) 1-800-735-2989/1-800-735-2988 (Voice).

Babel Statement

English Documents: Este documento contiene información importante sobre los requisitos, los derechos, las determinaciones y las responsabilidades del acceso a los servicios del sistema de la fuerza laboral. Hay disponibles servicios de idioma, incluida la interpretación y la traducción de documentos, sin ningún costo y a solicitud.

Spanish Documents: This document contains vital information about requirements, rights, determinations, and/or responsibilities for accessing workforce system services. Language services, including the interpretation/translation of this document, are available free of charge upon request.


Logo Usage Examples 

ACCEPTABLE Treatments of the Logo

The corporate signatures below are used properly. 

 

logoa1

logoa2

Stack WSF Logoajc

UNACCEPTABLE Treatments of the Logo

The examples below demonstrate unacceptable treatments.

 

Do not stretch the logo:

logoa3

Do not alter the logo type/font:

logoa4

Do not add a drop shadow to the logo:

logoa6

Do not add a border/stroke/outline to the logo:

logoa5.png

Do not alter the size ratio of the logo icon:

logoa6

Do not alter the alignment of the logo text:

logoa7

 


Official Color Standards

Pantone and Process

The following colors have been chosen for Workforce Solutions’ corporate identity. Stationery pieces will always use UNCOATED colors. Refer to CMYK and RGB formulas for materials produced in those color modes.

WFSORANGE     Orange: PMS Orange 021 | CMYK: C: 0, M: 52, Y: 99, K:0 | RGB: R: 247, G: 143, B: 30

 

WFSBLUE     Blue: PMS 661 | CMYK C: 100, M: 88, Y: 9, K: 0 | RGB: R: 47, G: 66, B: 142

 

WFSGREEN     Green: PMS 7494 | CMYK: C: 36, M: 11, Y: 47, K:0 | RGB: R: 168, G: 195, B: 153

 

WFSRED     Red: PMS 1797 | CMYK: C: 13, M: 100, Y: 91, K: 3 | RGB: R: 206, G: 32, B: 46

 


Program Logos

When purchasing items/products for events or initiatives, it is necessary to attribute a program to the item/product (i.e., drawstring bags for students must include the WFS Youth Services program logo). 

logob EMPLOYMENT

logoa EMPLOYMENT copy

logob CCS

logoa CCS

logob EMPLOYER

logoa EMPLOYER

logoB Youth

logoa Youth

logob msfw

logoa msfw

logob msfw

logob msfw

 

 

Workforce Solutions 2025 Annual Impact Report

The Workforce Solutions Annual Impact Report is an overview of the impact we've made within our community throughout Fiscal Year 2025. Click the Year to view or print below: 

2025

 

Explore previous reports:

2024

2023

2022

2021

2020

Subcategories

Labor Market Information Web Pages